everyday love

Shipping Policy

Last updated: December 13, 2024

1. Shipping Rates

United States (Flat Rate)

We offer simple, flat-rate shipping for all orders within the United States:

  • US Letter Casewrap (hardcover): $7.99 shipping
  • US Letter Linen (hardcover): $7.99 shipping

Older orders placed under previous book formats may show different rates on the order confirmation.

International Shipping

We ship to most countries worldwide! International shipping rates are calculated at checkout based on:

  • Destination country
  • Book type and weight
  • Selected shipping method

To speed up delivery and reduce costs, your book is printed at the facility nearest to your destination (we have printing locations in the US, UK, France, Canada, Australia, and India).

Please note: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost shown at checkout.

2. Production Time

Each photo book is custom-made with your personal photos and voice recordings. Please allow:

  • 5-7 business days for production after your order is confirmed
  • Production times may be longer during peak holiday seasons (November-December)
  • You will receive an email confirmation when your order enters production

3. Delivery Times

After production is complete, estimated delivery times are:

United States

  • Standard Shipping: 3-5 business days
  • Total time (production + shipping): 8-12 business days

International

  • Canada: 5-10 business days after production
  • Europe: 7-14 business days after production
  • Australia/New Zealand: 10-18 business days after production
  • Other countries: 10-21 business days after production

Please note that these are estimates. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

4. Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website.

If you have not received tracking information within 10 business days of placing your order, please contact us.

5. Shipping Address

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Include apartment or unit numbers if applicable
  • Verify the zip/postal code is correct
  • Provide a phone number for delivery issues

If you need to change your shipping address after placing an order, contact us immediately. We can only update the address if production has not yet begun.

6. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim the package:

  • We will contact you to arrange reshipment
  • An additional shipping fee will be charged for reshipment
  • Packages not claimed within 30 days may be disposed of

7. Lost or Damaged Packages

Lost Packages

If your tracking shows the package was delivered but you have not received it:

  • Check with neighbors, building management, or household members
  • Look for a delivery notice or check secure locations around your property
  • Wait 2-3 business days, as packages sometimes show as delivered prematurely
  • Contact the shipping carrier to file a claim
  • If still missing, contact us within 14 days of the delivery date

Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and product
  • Contact us within 14 days of delivery with photos of the damage
  • We will arrange a replacement or refund at our discretion

8. PO Boxes and APO/FPO Addresses

We can ship to PO Boxes and military APO/FPO addresses within the United States. Please note that delivery to these addresses may take additional time.

9. Holiday Shipping

During peak holiday seasons, shipping carriers experience high volumes that may result in delays. We recommend ordering well in advance for gift-giving occasions:

  • Christmas/Hanukkah: Order by December 1st for guaranteed delivery
  • Valentine's Day: Order by February 1st
  • Mother's Day/Father's Day: Order 3 weeks in advance

10. Contact Us

If you have questions about shipping or need assistance with your order, please contact us at:

  • Email: support@everydaylove.store

Please include your order number in all correspondence for faster assistance.